Processes are in place whether you design them or not. When you’re a smaller small–a solopreneur, solo service provider, or microbusiness–making time for process development can seem a luxury. A nice to have. And even sometimes “a waste of time” compared to the pressing needs (read: Quadrant 1) of sales efforts. This is as much
Process Mapping for Smaller Small Businesses Read More »
In my earlier post Firing Customers: Why and How, I referenced Collapse of Distinction: Stand Out and Move Up While Your Competition Fails. This is a book by Scott McKain and although I haven’t read it yet, he has published an informative article on MarketingProfs.com: Why You Should Fire (Some of) Your Customers. Herein, he recommends who to
The Alternative to Firing Your Clients: Better Screening Read More »
Although my clients typically aren’t banging the door down for process change and oftentimes are focused on other things, I’m always trying to (re-)focus on the business of doing business. This means building repeatable processes and tools to support them to lessen the workload and prevent waste. (Part of the foundations of business.) I suspect that
BPM Research, Small Business, and a Forrester Survey Read More »